Questions before you invest? Start here.

ViaTraders is a professionally managed forex investment platform. You choose an available investment plan and decide how much capital you want to invest. ViaTraders' trading team manages the forex trading behind the plan, while you follow your investment and earnings through your account. You do not need to place or manage forex trades yourself.

No. ViaTraders is designed for investors, not for customers who want to manually trade forex. You do not need to analyze charts, open positions, set stop losses, or manage trades yourself. You select an investment plan and our trading team handles the underlying market activity.

ViaTraders' trading operation is managed by a London-based team of more than 50 traders and market professionals. The team researches global forex markets, identifies opportunities, manages positions, and actively adjusts strategies as market conditions change.

Capital invested through ViaTraders plans is put to work through professionally managed forex trading strategies. Our trading team manages the trading activity, and earnings are credited to investors according to the rate and earning schedule of the investment plan they selected.

No trading experience is required to operate a ViaTraders investment. You should, however, understand the investment plan you choose, including its rate, duration, earning schedule, and risks before investing.

You must be at least 18 years old and legally permitted to use the service under the laws that apply to you. Availability may also depend on regulatory, compliance, payment, or geographic restrictions.

Each investment plan has its own published terms, including: - profit rate; - minimum investment; - maximum investment; - investment term; - earning schedule. You review those terms before investing. Once you activate a plan, the accepted terms apply to that investment.

Compare the plans available on the Plans page or inside your ViaTraders account. Consider the amount you want to invest, the plan rate, and how long the capital remains invested. There is no single plan that is right for everyone. Choose the plan whose terms fit the amount and timeframe you are comfortable with.

Yes. Each plan has its own minimum and maximum investment amount. These amounts are clearly displayed before you select the plan.

The percentage is the profit rate applicable to the original investment amount according to that plan's terms. For example, if a plan states a rate over a defined number of working days, earnings are calculated according to that rate and the earning schedule shown for the plan. Always review the exact terms displayed on the plan before investing.

The investment term is the period during which your capital remains committed to the plan. ViaTraders plans may measure this period in London business days.

A London business day is an eligible working day under the business calendar used by the plan. Daily earnings accrue on London business days only. Weekends and other days excluded by the applicable business calendar do not count as earning days or working days for plans that use this schedule.

Normally, capital remains committed for the full investment term. Early withdrawal of principal is not available unless the specific plan clearly states otherwise. When the plan reaches the end of its commitment period, the principal is handled according to the accepted plan terms.

ViaTraders may change or introduce terms for future investments, but the plan terms you accepted are associated with the investment you already created. A later plan version does not simply replace the terms of an existing investment.

Where the platform permits it, you can create additional investments using available funds and currently published plans. Each investment is tracked separately according to the plan terms accepted when it was created.

ViaTraders plans can provide earnings on each eligible working day. For plans using the London business calendar, earnings accrue on London business days only. The earning schedule applicable to your investment is shown in the plan before you invest.

Yes, unless the specific plan states otherwise. Earnings are generally calculated using the original principal and the rate defined by the plan.

No, unless the plan specifically provides for compounding. Available earnings do not automatically become part of the original principal of an existing investment. You can use eligible funds according to the options available in your account.

Pending Earnings are earnings that have been recorded for your investment but have not yet become available for transfer. They remain visible in your account while they complete the applicable availability period.

Available Earnings are earnings that have completed the applicable availability process. They can be transferred to your Main Balance when eligible.

Your Main Balance is your primary usable account balance. It can contain funds from deposits, transferred earnings, transferred referral rewards, and other eligible account movements. Investments are funded from your Main Balance, and eligible withdrawals are also made from it.

Yes. Once earnings are available and transferred to your Main Balance, they can be used for another eligible investment just like other funds in your Main Balance.

Available earnings can be transferred to Main Balance independently of the principal committed to an active investment. If your account satisfies the current withdrawal requirements, eligible Main Balance funds can then be submitted for withdrawal.

No investment return is guaranteed. Forex markets involve financial risk, and trading results can be affected by market conditions, volatility, liquidity, and other factors. Past performance and historical results do not guarantee future results.

Open Wallet in your ViaTraders dashboard and select Deposit. Choose the supported cryptocurrency or network you want to use, enter the amount, and follow the payment instructions provided.

The currently supported cryptocurrencies and networks are shown directly in the deposit screen. Available payment methods can change, so the list displayed in your account is the current source of truth.

A minimum deposit may apply. The current minimum is shown before the deposit is created, including any higher minimum that may apply to the cryptocurrency or network you selected.

Deposit timing depends on the cryptocurrency, blockchain network, confirmations, and payment processing. Your deposit history shows its current status. Do not assume a payment has been credited simply because it has been broadcast to a blockchain.

Payments that do not match the required payment conditions may remain pending, require review, or not be credited automatically. Always send the amount and asset requested by the deposit instructions. If there is a problem with an existing deposit, contact Support rather than creating repeated payments to the same request.

Cryptocurrency sent to an incorrect network or destination may be permanently lost. Always confirm the asset, network, wallet address, and any required memo or tag before sending funds. ViaTraders may not be able to recover incorrectly sent cryptocurrency.

Your Wallet includes your deposit history and current status for supported deposits.

Withdrawals are made from your Main Balance. Before requesting a withdrawal: 1. add a supported withdrawal wallet; 2. verify the wallet; 3. make sure your account satisfies the current withdrawal requirements; 4. select the wallet and withdrawal amount; 5. submit the request. You can follow the request from your withdrawal history.

Wallet verification helps confirm that a withdrawal destination was intentionally added to your account. A confirmation code is sent to your registered email when you add a new withdrawal wallet.

No. Pending Earnings must first become available. Available Earnings can then be transferred to Main Balance, and eligible withdrawals are made from Main Balance.

ViaTraders may require a minimum number of qualified referrals before withdrawals become available. Your Wallet shows: - your current number of qualified referrals; - the required number; - whether the requirement has been completed. The required number can be changed by ViaTraders, so the live requirement shown in your account applies.

A qualified referral is a customer who registered through your referral relationship and completed the qualifying deposit activity required by the current ViaTraders policy. A registration by itself does not necessarily qualify.

Minimum and maximum withdrawal limits may apply. Any applicable limits and fees are shown through the withdrawal process or your account.

A withdrawal may have a fee depending on the current withdrawal policy. The amount, fee, and expected payout are shown before or when the withdrawal request is created.

Withdrawal requests are reviewed before payment. Processing time can depend on the request, account status, blockchain conditions, and operational review. You can follow the current status in your ViaTraders account.

A withdrawal that is still waiting for review may be cancellable from your account. If a cancellation is accepted, the reserved funds are returned to your Main Balance. Once processing has moved beyond the cancellable stage, cancellation may no longer be available.

A withdrawal may be unavailable because: - your email has not been verified; - you do not have a verified withdrawal wallet; - the current referral requirement has not been met; - your Main Balance is insufficient; - withdrawals are temporarily unavailable; - your account or request requires review. Your dashboard will show the applicable status where possible.

Every eligible ViaTraders customer receives a personal referral link and referral code. Share your link with someone who is interested in ViaTraders. When they register through your link or valid referral code, they are connected to your referral account. You can track their referral status from your dashboard.

Yes. A referred customer can appear in your referral list after registration, even before completing the activity required to become qualified. This lets you distinguish between registered and qualified referrals.

ViaTraders currently promotes a 5% referral reward where applicable. The exact reward basis, qualification rules, and current rate displayed in your account apply to the activity. Referral policies may change for future qualifying activity.

No. Registration establishes the referral relationship, but qualifying activity must still be completed before the referral becomes qualified or generates an applicable reward.

Open Referrals in your ViaTraders dashboard. There you can see your personal referral link, registered referrals, qualification status, and referral reward activity.

Available referral rewards can be transferred to your Main Balance when the applicable transfer requirements are satisfied. A minimum transfer amount may apply.

No. Self-referrals, duplicate accounts, artificial activity, or attempts to manipulate referral rewards are prohibited. Rewards connected to invalid activity can be cancelled or corrected.

You may share your referral link honestly. You must not impersonate ViaTraders, guarantee investment returns, make misleading claims, send abusive spam, or present yourself as an official ViaTraders representative unless you have been authorized to do so. See our Affiliate & Referral Terms for the full rules.

Select Create Account or Start Investing. You will enter your name, email address, password, and an optional referral code. After registration, complete the required email verification process and keep your ViaTraders Customer ID safe.

Your Customer ID is the unique number assigned to your ViaTraders account. You can use your Customer ID or registered email address to sign in. Your Customer ID is permanent and normally cannot be changed.

Customers should maintain one personal account unless ViaTraders expressly approves otherwise. Creating multiple accounts to manipulate investments, referrals, withdrawals, or promotions is prohibited.

Your account is initially verified through your registered email address. Additional information or verification may be requested if required for security, compliance, account review, or applicable legal obligations.

Use Forgot Password on the sign-in page. Follow the instructions sent to your registered email to verify the request and create a new password.

Select Forgot Customer ID on the sign-in page and provide your registered email address. If an eligible account matches that email, ViaTraders will send the Customer ID to the registered address.

Yes. Use the account settings and follow the required security and verification process. Your new email must be verified before it can be treated as verified account information.

Change your password immediately and contact ViaTraders Support from your account or through the Contact Us page. Do not share security codes with anyone.

No. ViaTraders will never ask you to send us your password, private key, seed phrase, or wallet recovery phrase. Never provide this information to anyone claiming to represent ViaTraders.

ViaTraders uses account authentication, email verification, access controls, and additional checks around sensitive financial actions. You are also responsible for protecting your password, email account, and verification codes.

Your ViaTraders dashboard provides access to: - account overview; - active investments; - earnings; - balances; - deposits; - withdrawals; - transaction activity; - referral activity; - reports.

Do not attempt to correct financial activity by creating duplicate transactions. Contact Support from inside your ViaTraders account and provide the relevant details.

ViaTraders provides investment plans and information about those plans. The platform does not replace independent financial, legal, or tax advice tailored to your personal circumstances. You are responsible for deciding whether an investment is appropriate for you.

Tax rules depend on your country and personal circumstances. You are responsible for determining and meeting any tax or reporting obligations that apply to your investments, earnings, or referral rewards. ViaTraders does not provide personal tax advice.

Yes. ViaTraders may introduce, change, pause, or discontinue features, payment methods, investment plans, referral rules, and other services. Changes to future offerings do not automatically change the terms already accepted for an existing investment.

If you already have an account, the fastest way is to use Support inside your ViaTraders dashboard. For general questions, use the Contact Us page.