Privacy Policy

ViaTraders.com is a brand operated by ViaTraders and Investment B.V., Registration No. 157201.

In this Privacy Policy, “ViaTraders”, “we”, “us” and “our” refer to ViaTraders and Investment B.V.

The information we collect depends on how you use ViaTraders.

Account information

When you create or manage an account, we may collect:

• your first name and surname;
• email address;
• country;
• telephone number, if provided;
• Telegram username, if provided;
• your ViaTraders Customer ID;
• referral information, where applicable;
• account status and verification information.

Financial and platform activity

When you use ViaTraders, we keep records necessary to operate your account, including:

• deposits and payment activity;
• investment plan selections and investment amounts;
• account balances;
• earnings and transfers;
• withdrawal requests and withdrawal wallet information;
• referral activity and referral rewards;
• transaction dates, statuses and related references.

Support and communications

If you contact us, we may collect your name, email address, Customer ID, message, support history and any information you choose to provide.

Please do not send us passwords, verification codes, private keys, seed phrases or wallet recovery phrases.

Technical information

When you use our website or platform, we may automatically collect limited technical information such as:

• IP address;
• browser and device information;
• session and security information;
• pages viewed and basic website usage information;
• security, error and access events.

We use personal information where necessary to operate, secure and support ViaTraders, including to:

• create and manage your account;
• verify your identity or account access where required;
• process deposits, investments, earnings, transfers and withdrawals;
• operate the referral program;
• maintain accurate account and transaction records;
• provide customer support;
• send important service and security communications;
• protect accounts and prevent fraud, abuse and unauthorized access;
• investigate errors, disputes and suspicious activity;
• improve the reliability and performance of our website and platform;
• comply with applicable legal, regulatory, accounting and reporting obligations.

Where required by applicable law, we rely on appropriate legal grounds such as performing our agreement with you, complying with legal obligations, our legitimate interests in operating and protecting the service, or your consent.

We do not sell your personal information to advertisers.

ViaTraders uses essential cookies and similar technologies to provide secure account access, maintain sessions and operate core platform features.

We also use Google Analytics to understand how visitors use our public website and to improve website performance and usability.

Google Analytics may collect information such as:

• pages visited;
• time spent on pages;
• browser and device type;
• general geographic information derived from IP address;
• traffic source;
• interactions with website content.

We do not intentionally send passwords, account balances, wallet addresses, transaction details or other sensitive financial information to Google Analytics.

Google may process analytics information on our behalf in accordance with its own privacy terms.

Where consent is required by applicable law, non-essential analytics cookies will only be used after you provide consent. You can manage your cookie preferences through the options made available on our website and through your browser settings.

We may share limited personal information with trusted service providers where necessary to operate ViaTraders.

These providers may include companies that provide:

• website and cloud infrastructure;
• authentication and security services;
• email and communications services;
• cryptocurrency payment processing;
• analytics services;
• professional, legal, accounting or compliance services.

We may also disclose information where required by law, regulation, court order, lawful government request, or where reasonably necessary to protect ViaTraders, our customers, our rights or the security of our services.

Service providers receive only the information reasonably necessary for the services they perform.

When you use cryptocurrency for deposits or withdrawals, relevant payment and wallet information may be processed by third-party payment providers and blockchain networks.

Blockchain transactions may be publicly visible and can include wallet addresses, transaction hashes, amounts and timestamps.

Information recorded on a public blockchain may be permanent and cannot be deleted or changed by ViaTraders.

ViaTraders operates online and uses service providers that may process information in countries other than Curaçao or the country where you live.

Where required by applicable law, we take reasonable steps to use appropriate safeguards when personal information is transferred internationally.

We use reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Access to personal information is limited according to business need, and sensitive account actions are subject to additional security controls.

No online service can guarantee absolute security. You should protect your account by using a strong password, keeping access to your email secure and never sharing verification codes or account credentials.

We keep personal information for as long as reasonably necessary to provide our services and for legitimate business, legal, accounting, security and regulatory purposes.

Financial and transaction records may be retained after an account is closed where needed to maintain accurate records, resolve disputes, prevent fraud, comply with legal obligations or establish and defend legal claims.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it.

Depending on where you live and the law that applies to you, you may have rights relating to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• request restriction of certain processing;
• object to certain uses of your information;
• withdraw consent where processing is based on consent;
• request a copy of certain information in a portable format;
• lodge a complaint with an applicable data protection authority.

These rights may be subject to legal limitations. For example, we may need to retain financial, transaction, security or legal records even after an account is closed.

We may need to verify your identity before processing a privacy request.

If you provide information about another person, you must have the right to provide that information to us.

The referral program does not give referrers access to the private financial or account information of referred customers beyond the limited status information required to operate the referral program.

ViaTraders services are intended for persons aged 18 or older.

We do not knowingly provide investment accounts to children.

If we become aware that an account was created by a person who is not legally eligible to use the service, we may restrict or close the account and take appropriate steps regarding the related information.

Our website may contain links to third-party websites or use services provided by third parties.

Those third parties operate under their own privacy policies, and ViaTraders is not responsible for the privacy practices of services we do not control.

We recommend reviewing the privacy terms of any third-party service you choose to use.

We may update this Privacy Policy when our services, legal obligations, service providers or privacy practices change.

The latest version will be published on this page with the updated date shown at the top.

Where appropriate, we may provide additional notice of material changes.

If you have questions about this Privacy Policy or want to make a privacy request, please contact us through the Contact Us page on ViaTraders.com, or email us at info@viatraders.com.

Existing customers may also contact Support from inside their ViaTraders account for account-specific requests.